PRIVACY POLICY
USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with Fleeks Cars shall be primarily processed in India and such other jurisdictions where a third party engaged by Fleeks Cars may process the data on Fleeks Cars’s behalf. By agreeing to this policy, you are providing Fleeks Cars with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.
TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS
The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.HOW WE USE YOUR PERSONAL INFORMATION
The Personal Information collected maybe used in the following manner: WHILE MAKING A BOOKING While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings swiftly. WE MAY ALSO USE YOUR PERSONAL INFORMATION FOR SEVERAL REASONS INCLUDING BUT NOT LIMITED TO Confirm your reservations with respective service providers. Keep you informed of the transaction status. Send booking confirmations either via sms or Whatsapp or any other messaging service. Send any updates or changes to your booking(s). Allow our prospect service to contact you, if necessary. Customize the content of our website or mobile site. Request for reviews of products or services or any other improvements. Validate/authenticate your account and to prevent any misuse or abuse. SURVEYS We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, System Development, services and to develop content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.MARKETING PROMOTIONS, RESEARCH AND PROGRAMS
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Fleeks Cars frequently sponsors promotions to give its Users the opportunity to win great travel experiences. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about special offers, new Fleeks Cars services, other noteworthy items (like hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
Fleeks Cars will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements. Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.COOKIES AND SESSION DATA
COOKIES
Fleeks Cars uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. Fleeks Cars’s use of cookies is similar to that of any other reputable online companies. Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any promotion(s) to you while you are on the website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest. A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Fleeks Cars supports your right to block any unwanted Internet activity, especially that of unscrupulous websites.AUTOMATIC LOGGING OF SESSION DATA
Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
SERVICE PROVIDES AND SUPPLIERS
Your information shall be shared with the end service providers like airlines, hotels, homestays, farmstays, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with Fleeks Cars you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Fleeks Cars does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of Fleeks Cars as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail. Fleeks Cars does not sell or rent individual prospect names or other Personal Information of Users to third parties except sharing of such information with our business partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our prospects from time to time basis their booking history with us.COMPANIES IN THE SAME GROUP
In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings. If the assets of Fleeks Cars are acquired, our prospect information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise prospect information including the Personal Information collected herein shall be transferred accordingly.BUSINESS PARTNERS AND THIRD-PARTY VENDORS
We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the prospects to offer certain products or services, which may include free or paid products / services, which will enable the prospect to have better travel experience or to avail certain benefits specially made for Fleeks Cars prospects. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.DISCLOSURE OF INFORMATION
In addition to the circumstances described above, Fleeks Cars may disclose User's Personal Information if required to do so: By law, required by any enforcement authority for investigation, by court order or in reference to any legal process. To conduct our business. For regulatory, internal compliance and audit exercise(s). To secure our systems or To enforce or protect our rights or properties of Fleeks Cars or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.USER GENERATED CONTENT
Fleeks Cars and its immediate business affiliates provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The prospects also have an option of posting questions w.r.t a service offered by Fleeks Cars or post answers to questions raised by other users. Fleeks Cars may also hire a third party to contact you and gather feedback about your recent booking with Fleeks Cars. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users. The reviews may be written or in a video format. TheHOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You will occasionally receive e-mail updates from us about travel related services in your area, special offers and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS
When the Fleeks Cars or Fleek Cars app is installed on your phone or tablet, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Fleeks Cars or Fleek Cars requires and the data that shall be accessed and its use is as below :ANDROID PERMISSIONS
Device & App History : We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your travel booking experience, use OS specificHOW WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, orYOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from your user account with Tour Trunk and Fleek Cars. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to [email protected]ELIGIBILITY TO TRANSACT WITH Fleeks Cars & FLEEK CARS
You must atleast 18 years of age to transact directly with and also to consent to the processing of your personal data.CHANGES TO THE PRIVACY POLICY
We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and prospect requirement. We will duly notify the users as may be necessary. You may always submit concerns regarding this Privacy Policy via email to us at [email protected] . TourTrunk shall endeavor to respond to all reasonable concerns and inquires.